Refund policy

The promise

Try Rango properly — send it to real meetings, ask it real questions. If it isn't working out and you tell us within your first billing cycle (your first month on a monthly plan, or the first 30 days of an annual plan), we'll refund your payment in full. No call to book, no survey to complete, no talking you out of it.

What's covered

• Your first subscription payment — Starter or Pro, monthly or annual.
• Extra hour and message packs bought during that first cycle, as long as they're largely unused.

What's not

• Renewals. After the first cycle, cancelling stops future charges — you keep access until the end of the period you've paid for, but past payments aren't refunded.
• Refunds requested after the first billing cycle has ended.

How to ask

Open Support inside the app and say you'd like a refund — one line is enough — or use the contact form on the front page if you can't sign in. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

The spirit of it

This policy exists so that trying Rango is a safe decision, not a commitment. We'd rather refund you and hear why than keep money from someone the product didn't help.