Privacy policy
What Rango collects, why, where it goes, and how to make it go away.
Who we are
Rango is a product of UGO Media Inc., a digital agency based in Calgary, Alberta, Canada. We provide an AI meeting agent that joins your calls, takes notes, and answers questions. We only ask for personal information when we truly need it to provide a service to you, and we collect it by fair and lawful means, with your knowledge and consent. For anything in this policy, reach us through the contact form on the front page or the Support page in the app.
What we process, at a glance
Every kind of data this product touches, where it comes from, why we have it, and how long it stays. Sign-in is by emailed code or link — we never see or store a password, and card numbers never touch our servers.
| Data | Where it comes from | Why we process it | How long we keep it |
|---|---|---|---|
| Account details — email address and, if you give it, your name | You, when you save or sign in to a workspace | Sign-in codes, receipts, meeting recaps, service notices | Until you delete your account |
| Meeting audio | Calls the agent is invited to | Live transcription and spoken answers during the call | Processed in the moment; stored only if recording is enabled, then per your plan’s retention window |
| Transcripts, notes, and summaries | Generated from meeting audio | The meeting page, recaps, and answers to your questions | Your plan’s retention window, then deleted by a nightly process — or sooner if you delete them |
| Knowledge base entries | Distilled from meetings; edited by you | The agent’s memory across meetings | Until you delete them; the memory switch in Settings stops new ones being written |
| Emails sent to the agent’s address, including calendar invites and their attendee lists | You and your calendar system | Joining the right meeting and sending notes afterwards | While the related meeting is retained |
| Billing and subscription status | Stripe, our payment processor | Knowing what your workspace is entitled to; invoicing | For as long as tax and accounting law requires, even after account deletion |
| Technical and security data — IP address, browser type, session records | Your browser, when you use the site or create a workspace | Keeping sessions secure, limiting abuse (including one free trial per person), and diagnosing problems | Session records for the life of the session; abuse-prevention records for as long as they are needed for that purpose |
| Website usage analytics | Your browser, via Google Analytics | Understanding how people find and use the site | Per Google Analytics’ standard retention; our emails contain no tracking pixels |
Cookies
We use a small number of cookies: one that keeps you signed in, one that remembers your language, one that records that this browser has used its free trial, and the cookies Google Analytics sets on the marketing site. None of them are used to track you across other websites.
Meetings and consent
The agent never joins silently. It appears in the participant list under its own name and announces in the meeting chat that it is transcribing and taking notes, so everyone in the room knows it is there and what it is doing. As the person who invites it, you are responsible for making sure recording and transcription are permitted for that meeting under the laws that apply to you and your participants.
Who processes data on our behalf
We use a small set of sub-processors, each for one job: OpenAI (speech processing, transcription, and the model that generates answers and summaries), Attendee (the bot that connects to Zoom, Google Meet, and Microsoft Teams), Stripe (payments), Mailgun (sending and receiving email), Google (website analytics), and our hosting provider (servers and storage). We do not sell your data, and none of these providers may use your meeting content for anything except providing their service to us. Some of these providers process data in the United States and other countries outside your own; wherever your data goes, it remains covered by the commitments on this page.
How we protect it
Data moves over encrypted connections, every workspace is isolated from every other at the database level, and access to production systems is limited to the people who operate them. No system is perfectly secure, so if a breach ever affects your personal data, we will tell you promptly and plainly — what happened, what was involved, and what we are doing about it.
Children
Rango is a workplace tool and is not directed at children. We do not knowingly collect personal information from anyone under the age where their local law requires parental consent; if you believe a child has given us data, contact us and we will delete it.
How long we keep it
Meeting data is kept for the retention window of your plan, then permanently deleted by an automated nightly process. If you cancel, you keep read access to everything your workspace recorded — cancelling stops new meetings, it does not destroy your history. Knowledge entries you delete are deleted, not archived.
Your controls
- Memory (the knowledge base) is a switch you can turn off in Settings.
- Post-meeting emails to participants can be turned off in Settings.
- Individual meetings, knowledge entries, and lanes can be deleted from the app.
- Deleting your account removes your workspace and its data. Each workspace is isolated from every other at the database level.
- To exercise any data right your local law gives you — access, correction, export, deletion — contact us and we will handle it.
Changes
If this policy changes in a way that matters, we will say so plainly on this page and, for significant changes, by email to account holders.
Last updated August 4, 2026.