Terms of service

The service

Rango is an AI meeting agent operated by UGO Media Inc. of Calgary, Alberta, Canada. It joins meetings you invite it to, transcribes them, takes notes, answers questions out loud, and builds a knowledge base from what it hears. It is an assistant, not an oracle: its answers can be wrong, and anything important should be checked before you rely on it.

Your account

You need a working email address to hold a workspace. You are responsible for what happens in your workspace and for keeping access to your email secure, since that is how sign-in works. One person per account; a workspace's data belongs to the workspace's owner.

Meetings and consent

The agent always announces itself in meetings it joins. You are responsible for having the right to record and transcribe any meeting you send it to — consent and notification laws differ by place, and you, not we, know who is in your room. Do not send the agent into meetings where you lack that right.

Money

Prices are listed on the pricing page and charged by Stripe. Subscriptions renew automatically until cancelled; cancelling stops future charges and you keep access until the end of the paid period. Purchased top-up hours and messages do not expire. Our refund policy is at heyrango.com/refunds — the short version is a full refund in your first billing cycle if you're not happy. We may change prices with notice; changes never apply retroactively to a period you have already paid for.

Acceptable use

• No recording people without the right to do so.
• No using the service to break the law, harass, or defraud.
• No probing, overloading, reselling, or scraping the service.
• No uploading content you have no right to process. What your meetings contain is your responsibility.

Your content, our software

Your meetings, transcripts, notes, and knowledge base are yours. You give us the limited license needed to process them so the product can work — nothing more. We do not use your meeting content to train models, and we do not sell it. The Rango software, site, and brand are ours.

Disclaimers and liability

The service is provided as-is. We work to keep it up and accurate, but we do not warrant that it will be uninterrupted or error-free, and AI-generated content can be wrong. To the maximum extent the law allows, our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose, and we are not liable for indirect or consequential damage. Nothing here limits liability that cannot lawfully be limited.

Ending things

You can cancel and delete your account at any time from the app. We can suspend or end accounts that break these terms; if we ever discontinue the service, we will give reasonable notice so you can take your data with you.

Law and changes

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in it, and any dispute belongs to the courts of Alberta. If we change these terms in a way that matters, we will say so on this page and, for significant changes, by email. Using the service after a change means accepting it.